Built for New Zealand care providers.
iCareNZ helps aged care, disability support, and community care organisations simplify operations, strengthen compliance, and spend more time focusing on the people they support.
Why we built iCareNZ
Care providers across New Zealand face increasing compliance requirements, growing workforce challenges, and rising expectations from whānau who want to be more involved in the care of their loved ones.
Too often, the systems designed to help create more administration instead of reducing it. Paper-based processes, disconnected tools, and generic software force providers to spend time on paperwork instead of people.
iCareNZ was built alongside New Zealand providers to create a platform that supports both operational excellence and better care outcomes — designed from the ground up for the way care actually works here.
"The best technology should help people spend more time caring and less time managing paperwork."
The challenges facing care providers today
Increasing Compliance Requirements
Health and disability sector standards are evolving rapidly. Providers must demonstrate continuous compliance with NZS 8134:2021, InterRAI assessments, and privacy regulations — often with the same limited resources.
Workforce Pressures
Recruiting and retaining qualified care staff remains one of the industry's biggest challenges. Manual scheduling, poor communication, and administrative burden contribute to staff burnout and turnover.
Disconnected Systems
Many organisations juggle multiple disconnected tools — spreadsheets, paper records, legacy software — creating data silos, double-handling, and a fragmented view of care delivery.
Communication Gaps With Families
Whānau want to be informed and involved. Without modern communication tools, providers struggle to keep families updated, leading to frustration and eroded trust.
Designed around New Zealand care standards
These aren't features we added later. They're foundational design principles that shape every part of the platform.
New Zealand's health and disability sector standards built into the foundation of our compliance framework. Audit-ready documentation, continuous compliance monitoring, and structured reporting aligned with Ngā Paerewa requirements.
New Zealand's standardised assessment framework natively integrated. Your team never double-handles data — assessments flow directly into care plans, reducing administration and improving consistency.
Data sovereignty baked in from day one. Your organisation's data never leaves Aotearoa. Full compliance with New Zealand's Privacy Act, including breach notification protocols and data handling requirements.
Person-centred choice and control at the heart of every care plan and support pathway. The platform supports individualised funding, goal-based planning, and community participation tracking.
Partnership, protection, and participation honoured in how we approach care and technology. Designed to support cultural safety, whānau-centred care, and equitable outcomes for all New Zealanders.
Meet the founders
When you talk to us, you're talking to the people who build the product. Feedback doesn't disappear — it becomes the next update.
Inderjit Luthera
Founder & CEO
With deep experience working alongside care organisations across New Zealand, Inderjit understands the operational challenges providers face every day. His passion for improving care delivery drives iCareNZ's vision and partnerships, ensuring the platform solves real problems for real providers.
"We didn't build iCareNZ because we saw a market opportunity. We built it because we saw care teams struggling with systems that were never designed for them."
Rakesh Kumar
Co-Founder & Head of Product & Engineering
Rakesh leads product development, engineering, and design at iCareNZ. With a strong focus on user experience and building software for frontline workers, he ensures the platform is powerful yet simple — designed for people who don't have time to learn complex systems.
"Every feature we build passes one test: can a caregiver use it in under two taps? If not, we go back to the drawing board."
What guides every decision we make
Care First
Technology should support care, not replace human connection. Every feature is designed to give time back to caregivers and improve outcomes for the people they support.
Built Alongside Providers
Features are shaped by real provider feedback, not boardroom assumptions. We work closely with care teams to understand their daily challenges and build solutions that actually work.
Privacy & Trust
Data protection and security are built into every layer. Your data stays in New Zealand, protected by rigorous security practices and full compliance with the Privacy Act 2020.
Continuous Improvement
The platform evolves with changing standards and provider needs. Regular updates, new features, and ongoing support ensure iCareNZ stays current and effective.
Our vision for care in Aotearoa
We believe care providers deserve technology designed specifically for their environment, their workforce, and the people they support.
Our goal is to become the trusted operating system that powers better care delivery across New Zealand — built here, maintained here, and continuously evolving alongside the care community.
Growing alongside the care community
We're committed to the long journey — building, learning, and growing with the providers who trust us.
Working Closely With Providers
Every feature starts with a conversation. We partner with care teams to understand their challenges and co-create solutions.
Expanding Partnerships
Building relationships across the care ecosystem to deliver more value to providers and the communities they serve.
Continuous Product Development
Regular updates driven by provider feedback, evolving standards, and emerging best practices in care technology.
Long-Term Commitment
We're building for the future of New Zealand care. Our commitment to the sector is ongoing, not transactional.
Let's build better care together.
Whether you're exploring digital transformation, preparing for compliance requirements, or looking for a better way to manage care, we'd love to talk.