A day in the life of care
iCareNZ flows with how care actually works — from the first observation to the family catch-up. Six steps that tell the story of a resident's journey through the day.
Personal Care Notes
Comprehensive clinical records that capture every interaction. Three shifts a day — morning, afternoon, night. Every observation captured, every detail preserved.
- Shift-by-shift progress notes
- Customisable assessment templates
- Digital signatures and approvals
- Version history and audit trail
Incident Management
Log, track, and resolve incidents with confidence. Full audit trails, SAC scoring, and escalation workflows keep your team prepared and accountable. Auto-flags based on SAC level ensure nothing slips through.
- SAC scoring and severity classification
- End-to-end incident workflow
- Automatic escalation protocols
- Report-ready audit trails
Activities
Capture meaningful moments with activities, memory journals, and engagement tracking. Photos, notes, and milestones — all connected to the person's care journey and visible to whānau.
- Activity logging and engagement tracking
- Photo and memory journal entries
- Whānau-shareable moments and milestones
- Integrated with care plans and goals
Support Plans
A complete bio about the resident covering everything — with goal assignment for health improvement. Person-centred plans that evolve with each individual. Integrated with InterRAI assessments, goals tracking, and family portal access for complete visibility.
- Individualised support plans
- Measurable goals and progress tracking
- InterRAI assessment integration
- Family and funder sharing
Workforce Management
Plan the roster → Verify hours via timesheets → Process payroll. Smart rostering that balances resident needs, staff preferences, and compliance requirements. Staff management made simple — from onboarding to payroll export.
- Drag-and-drop roster builder
- Automated timesheet approvals
- Direct payroll integration with Xero
- Certificate and compliance expiry alerts
Family Portal
Keep whānau connected and informed with secure, real-time updates. Share photos, activities, and progress — strengthening the bond between caregivers and families.
- Secure family login portal
- Real-time updates and notifications
- Photo and activity sharing
- Two-way messaging with care team
Additional capabilities
More Features
Integrations
Ready to see it in action?
Book a personalised walkthrough with our team. No sales pitch — just a real conversation about what you need.